Return Policy

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At Oud Aura orperated by Dubai Perfumes LLC , we want you to love your purchase. If you are not completely satisfied with your order, we offer free returns and exchanges within 14 days of delivery, subject to the conditions below.

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1. Return & Exchange Window

You may request a return or exchange within 14 days from the date your order is delivered.

To be eligible, the return or exchange request must be submitted within this 14-day period.

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2. Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

• The item must be unused and unopened.

• The product must be in its original packaging.

• The product must be in the same condition as received.

• All original accessories, packaging, and promotional items, where applicable, should be included.

• You must provide your order number when requesting a return or exchange.

Products that have been used, opened, damaged, or altered may not be eligible for return or exchange.

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3. Free Return Shipping

We provide free return shipping for eligible returns.

Once your return request is approved, we will provide you with a prepaid return shipping label and instructions for sending the product back.

Please do not send a product back without contacting us first.

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4. Exchanges

We accept exchanges for eligible products within the 14-day return period.

If you would like to exchange an item, please contact us with your order number and details of the product you wish to exchange. Our team will provide you with the available options and return instructions.

Exchanges are subject to product availability.

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5. Refunds

Once your returned product is received and inspected, we will process your refund if the return meets our eligibility requirements.

Refunds are typically processed within 2–5 business days after the return has been approved.

The time it takes for the refunded amount to appear in your account may vary depending on your payment provider, bank, or original payment method.

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6. Damaged, Defective, or Incorrect Items

If you receive a product that is:

• Damaged during delivery

• Defective

• Incorrect or different from what you ordered

please contact us as soon as possible after delivery.

Please include your order number and clear photographs of the product and packaging so that our team can review the issue and assist you with a replacement, exchange, or refund as applicable.

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7. Non-Returnable Items

Returns or exchanges may not be accepted for products that:

• Have been opened or used

• Are returned without their original packaging

• Have been damaged after delivery due to misuse or improper handling

• Are missing original components or accessories

• Are returned after the 14-day return period

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8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accommodated if the order has not already been processed or shipped.

Once an order has been shipped, it will be subject to our standard return policy.

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9. How to Start a Return or Exchange

To request a return or exchange, please email us at:

support@oudaura.net

Please include:

• Your order number

• The reason for the return or exchange

• The product(s) you wish to return or exchange

• Photos, if the product was damaged, defective, or incorrect

Our support team will review your request and provide you with the next steps.

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10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Oud Aura operated by Dubai Perfumes LLC
Email: support@oudaura.net